Refund policy
Refund Policy
At aiginmilano.com, we are committed to your satisfaction. If you are not completely satisfied with your purchase, we offer refunds in accordance with European consumer protection laws.
1. RIGHT OF WITHDRAWAL (EU DIRECTIVE 2011/83/EU)
As a customer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us at:
Email: alma.milanitaly@gmail.com
2. ELIGIBILITY FOR REFUNDS
To be eligible for a refund, the following conditions must be met:
• The item must be unused and in the same condition as you received it
• The item must be in its original packaging
• You must provide proof of purchase (order number or receipt)
• The request must be made within 14 days of receiving the item
3. EXCLUSIONS
The right of withdrawal does not apply to the following products:
• Custom-made or personalized products
• Sealed goods which were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons
• Goods which are, by their nature, inseparably mixed with other items after delivery
• Perishable goods or goods with a limited shelf life
• Digital content supplied in non-tangible form if performance has begun with your prior consent
4. DEFECTIVE OR DAMAGED ITEMS
If you receive a defective or damaged item, please contact us within 48 hours of delivery at alma.milanitaly@gmail.com. We will arrange for a replacement or full refund at no additional cost to you, including return shipping costs.
Please provide:
• Your order number
• Photos of the defective or damaged item
• Description of the defect or damage
5. RETURN PROCESS
To return an item for a refund, please follow these steps:
Step 1: Contact us at alma.milanitaly@gmail.com to notify us of your intention to return the item
Step 2: We will provide you with return instructions and a return address
Step 3: Pack the item securely in its original packaging
Step 4: Ship the item to the address provided
Step 5: Once we receive and inspect the returned item, we will process your refund
6. RETURN SHIPPING COSTS
• For standard returns (change of mind): The customer is responsible for the cost of return shipping
• For defective or damaged items: We will cover the cost of return shipping
• For items received in error: We will cover the cost of return shipping
7. REFUND PROCESSING TIME
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days of receiving the returned goods.
The refund will be issued to your original payment method. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
8. PARTIAL REFUNDS
In certain situations, only partial refunds may be granted:
• Items showing signs of use or damage not caused by us
• Items returned without original packaging
• Items returned more than 14 days after delivery
9. NON-REFUNDABLE ITEMS
The following items cannot be refunded:
• Gift cards
• Downloadable digital products that have been accessed
• Services that have been fully performed
10. EXCHANGES
If you wish to exchange an item for a different size, color, or model, please contact us at alma.milanitaly@gmail.com. Exchanges are subject to product availability.
11. LEGAL GUARANTEE
In addition to your right of withdrawal, you benefit from a legal guarantee of conformity. If the goods are defective, you may request repair, replacement, price reduction, or contract termination in accordance with EU consumer protection laws.
12. CONTACT US
If you have any questions about our refund policy or need assistance with a return, please contact us at:
Email: alma.milanitaly@gmail.com
Last updated: [21/01/2026]